REFUND POLICY .

شروط الاسترداد باللغة العربية انقر هنا

OMario.net Refund Policy and Guidelines February 2024

All sales are final. No refunds, barring certain exceptions as outlined below.

Your purchase of a ticket to access a OMario.net Event ensures the following:

  • Authorized entry to the digital Event at its scheduled viewing time.

  • If the Event is advertised as offering access to a live restream or window of time to view the Event as a Video on Demand, the purchase of your ticket will also grant you access to the event replay during its scheduled available time.

  • If the purchase of your ticket grants you access to any other offered video content at any time, you will be granted access to such content when it is made available for public viewing.

  • Access to your event and/or its replay will be provided through the designated website that was identified at the time of purchase. A reminder of that designated website will be provided in an email receipt sent to the email address that you provided at the time of purchase.

  • Under no conditions are you authorized to share or transfer your rights to any other person. You are not authorized to copy, record, restream, share your video screen, or post content in other platforms (e.g. Facebook Watch, Youtube, Twitter, Twitch, Telegram, Google Meets, Zoom, etc). Doing so is considered fraudulent and will be pursued to the full extent of applicable laws. You will forfeit your rights, be barred from purchasing future OMario.net Events, and will be reported for copyright violations to the appropriate authorities.

In addition to agreeing to abide by the Terms of Service and Privacy Policy for OMario.net events, you acknowledge a personal responsibility for the quality of experience you receive in your home. Accordingly,

  • You will provide a valid email address so that we may communicate with you.

  • You will prepare for a successful event by reviewing our instructions for how to access the event. Please refer to our Frequently Asked Questions that is accessible on the domain landing page and clicking on the ‘?’ icon.

  • You will ensure that your device and your network are compliant with the compatibility/functionality as outlined on the home page of the Event. Note that if you intend to stream the Event to your TV, you do so at your own risk acknowledging that we cannot be responsible for the connection between your device and your TV. We have provided guidelines and recommendations for how to connect your device to your TV.

  • You will contact us if you need assistance during the event at support@OMario.net

  • You will accept an event replay (if made available) as a reasonable substitute for not attending the event during its scheduled time, should circumstances prevent you from attending the event at its scheduled time or should the original live event be delayed, postponed, or impacted by extraordinary reasons whatsoever.

Exceptions to the No Refund Policy

  1. If permitted by the owner of the content, you may cancel your purchase and request a refund prior to the start of the event by accessing the “Purchase History” link in your profile, which is provided after logging in to the Event website with your valid OMario.net username and password. Alternatively, you can request a refund by emailing us at support@OMario.net. After this deadline, a refund will not be available for any reason.

  2. If you experiences a difficulty to access live streaming events due to significant avoidable technical errors on our part and not due to your local device compliance, network conditions, username/password sharing, removal of your rights due to copyright violations, restrictions due to you being outside of the permitted geographical viewing area, or your own tv-streaming interoperability issues, contact us at support@OMario.net. If the technical error is indeed solely our fault, we may choose to refund you for either the full or partial cost of the ticket if a replay is not provided, or provide credit for a future viewing. We are not responsible for your failure to follow our instructions or events which are outside of our reasonable control. If our logs show that you were able to watch more than 30 minutes of the content, you will not be eligible for a refund. You must request a refund within 48 hours by email of the start of the original live event. Your request for a refund should contain information explaining the reason for your refund request and relevant evidence to support your refund request.

  3. Situations that will NOT be considered for refund include, but are not limited to, the following:

    1. I was not able to attend the Event at the scheduled time.

    2. I did not like the format or content presented by the artist.

    3. I thought the event was too short.

    4. I experienced isolated performance issues or instability watching my event.

    5. I could not access the event at its scheduled time and I do not consider the

      replay to be an acceptable alternative.

    6. There was no replay offered.

  4. Refunds will not be issued based on the duration of an event, or due to a change in programming of a live streaming event.

Your purchase of Merchandise:

All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. In some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first). If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point.

Please contact support@OMario.net for discussing returns. Merch is not refundable upon customer request, with the following exceptions:

  • You made an accidental or duplicate purchase.

  • You decided to replace or upgrade your purchase.

  • Your merchandise arrived damaged.

Under no conditions is OMario.net responsible for delays in shipping.

Shipping Costs

Shipping and taxes are calculated at checkout after an address is provided and vary depending on the shipping option you select (Standard or Fast) and the location the order is shipped from and where it will be delivered to.

Here’s how you can see the estimated delivery date, cost of shipping, and taxes before placing your order:

  1. Add the items you want to your cart

  2. From your cart, click the Checkout button

  3. Enter your delivery information and click Deliver to this address

  4. Delivery options, including cost and estimated delivery date, will be displayed. 

  5. Select a delivery option to update the total cost of your order. 

Orders shipping internationally from the United States may be subject to fees for delivery, such as customs charges, duties, VAT’s or other fees. Please check in with your local laws regarding any taxes or fees you may have to pay once the order arrives. Local postal services may also require a fee for the completion of delivery. These fees, like customs fees and taxes, are not included in any calculated shipping charges, and we’re not able to calculate the amount you may be charged for customs on our end of things. 

Gifts

We are not able to mark any orders as ‘gifts’ nor are we able to adjust the price declared on an order in any way. If you are purchasing a gift for someone, please keep in mind that information such as the price and name of the item will be included on the shipping label. 

If your gift is being shipped internationally, its fees for delivery, such as customs charges, duties, VAT’s or other fees may be applied by the receiving country. We do not issue any refunds for customs fees, shipping, or the cost of an order should your gift recipient refuse to pay such fees.

Holiday Shipping

Shipping costs are subject to change in order to help ensure all orders are delivered in time for special events or holidays such as Christmas.

OMario.net’s intention is for you to have a great experience. Do not hesitate to reach out to us if there is anything we can improve your experience.